Karen Rheault's Resume (Last updated November 25th 2008)

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KAREN RHEAULT

San Jose 95129 USA

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WORK EXPERIENCE

Omneon, Inc., Sunnyvale, California

August 2, 2008 - present

Internet Marketing Manager
  • Manage all aspects of the corporate website, including its transition onto a new content management system.
  • Standardize Omneon's web presence
  • Host weekly Field Training webinars
  • Manage the placement of new collateral on website, from global sources
  • Expand and update new web properties for campaigns and special events
  • Investigate and recommend implementation of new web technologies

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Ontario Nurses' Association, Toronto, Ontario, Canada

October 22, 2002 - July 15, 2008

Communication Officer, New Media
  • Develop and continually enhance information architecture of large content-rich website with thousands pages including over 500 collective agreements
  • Advise Board of Directors on web strategies and provide web site analysis reports outlining successes and challenges with web presence
  • Provide long-range and mid-range strategic planning and forecasting of web needs to establish priorities and resource allocation requirements
  • Manage all content for website including frequent changes, updates and edits from a variety of input sources
  • Initiated and designed the secured member section for users
  • Develop training materials and deliver training to staff in different parts of the organization responsible for maintaining various parts of the website. Provide on-going support and supervision
  • Collaborate with content owners across the organization to define and plan programs, launches and improvements across all web properties
  • Led two successful complete redesigns of website from start-to-finish as Project Manager including the implementation of enterprise content management systems (Smarty and Drupal) along with the selection and project management of external consultants / service providers
  • Designed, launched and promote e-mail newsletter for users
  • Sit as member of Information Management Steering Committee
  • Improvised on-the-fly web solutions and information management during emergency situations
  • Designed and launched a secondary website, with two months lead time as a key part of a multi-million dollar publicity campaign across Ontario
  • Increased site traffic for website over 300% within three years

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dSignIT, Mississauga, Ontario Canada

January 1998 - 12/2006

Sole Proprietorship
Some projects included:
  • Managed content for WedNet.com, wrote monthly e-newsletter, sold ad space and served as part of three-person development team to implement complete site overhaul and re-launch - nine-year relationship
  • Wrote all copy for re-designed Enbridge Gas website www.cg.enbridge.com as a subcontractor for Bratch Innovation (Toronto)
  • Proposal Coordinator and Technical Writer for ERG Transit (Toronto)
  • Document Editor and Desktop Publisher for Imperial Oil (Toronto)
  • Contributed feature articles to AccountantsWorld.com, as a subcontractor of ContentWorks (Seattle, Washington)
  • Wrote feature articles to the following magazines: Alliant Food & Service Ideas (Chicago), Equipment Solutions (Chicago), Foodservice Equipment & Supplies (former employer, Chicago), Hotelier (Toronto), SN-Supermarket News (New York), U.S. Distribution Journal (New York)
  • Developed and launched website for Mississauga Parents of Multiple Births Association www.mpomba.com -seven-year relationship

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Seneca College, Toronto, Ontario Canada

10/2000 - 5/2002

Instructor- Webmaster Training, Cont. Education
Instructed weekend webmaster class on HTML editors and WYSIWYG web development tools (i.e. Dreamweaver and FrontPage) and also created lesson plans, demonstrations and exercises. Part-time position.

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Cahners Publishing, Des Plaines, Illinois (Chicago)

8/1996 - 1/1998

Staff Editor
Foodservice Equipment & Supplies (monthly magazine) &
Foodservice Equipment & Supplies International (quarterly magazine)
  • Contributed feature stories, news articles and product write-ups on a monthly basis
  • Assigned stories and oversaw the work of freelancers
  • Represented the magazines at industry trade shows throughout North America

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Chilton Publishing, Carol Stream, Illinois (Chicago)

8/1994 - 8/1996

Production Editor/Editorial Assistant
New Steel (monthly magazine)
  • performed all primary desktop publishing functions using Adobe PageMaker
  • developed, wrote and laid out monthly product section, presenting technical information in a readable format

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EDUCATION

Marquette University, Milwaukee, Wisconsin, June 1990 - May 1994

BA in Communication/English

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Seneca College, Toronto, Ontario Canada, 1/1999 - 4/1999

Post-graduate Certificate in Webmaster - content specialty

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SKILLS

  • Attended Usability Week 2005 (New York City) with Jakob Nielsen for advanced web usability training
  • Sat on panel of judges for the 2002 Canada FIRST Robotic Games web site competition
  • Extensive public speaking and presentation experience, required for undergraduate degree
  • Strong interviewing skills required for conducting interviews for magazine and online articles
  • Full understanding of Microsoft Manual of Style for Technical Publications, AP Stylebook and Chicago Manual of Style

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OBJECTIVE

Experienced web manager and trained professional writer seeks a web management position in the Bay area/Silicon Valley that will leverage her mix of skills that include project management, usability expertise, training, technical writing and marketing.

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